Types of Phone Systems Available to Small Businesses Today
Using a professional phone system for your small business is important, if only for the fact that it will serve as a vital point of communication between you and your customers. But how do you choose a phone system that is just right for your particular type and size of business? Of course, it all starts with a clear understanding of the choices you have.
There are four main types of commercial phone systems on the market today. Let’s kick off with the system that is most common: the Private Branch Exchange (PBX) system. PBX systems are those that are typically contained in huge cabinets and have dedicated operators. But there are PBX systems that are smaller and specifically designed for small businesses. As these systems become more popular, they have become more affordable too, so this may be a great option for your small business.
The key system is another popular choice for small to mid-size businesses. This is equipped with a key system unit (KSU), whose job is to control all other phones in a single network. The KSU is responsible for providing the features and functions of each phone, and ensures that only one user will be able to use a line at a time.
In the last few years, the PBX system has become very similar to the key system in terms of features and functionality. Phone systems that have the features of both PBX and key systems are known as hybrids, and are usually more expandable than the individual systems.
If your small business only has a maximum of 10 employees, the best choice for you might be a KSU-less system. In this system will be the typical KSU phones, except there won’t be a central unit. Among the best advantages of KSU-less sytems is that they are not hardwired into the building, in contrast to other types of phone systems. Because the technology is built into the phones, you won’t have issues when you need to transport the system to a new building.
A relatively new small business phone system technology is called voice over Internet protocol or VoIP. Instead of phone lines, a broadband connection is what allows VoIP phone systems to work. In comparison with traditional phone systems, VoIP costs are so much less even as call quality is higher.
In the end, the type of phone system you should get will depend on the needs and requirements of your small business. But make sure you think beyond today. and consider the future needs of your growing business. Look for a system that provides this kind of scalability.