Delivery drivers are the face of any successful pizza business because they are the ones that show up at the door of the customer thus if they show up with a poor attitude or in a disheveled appearance. Thus it is critical to hire a great driver that is not only outgoing but can represent the business in the best way possible and for this to happen the business owner or human resource manager needs to train the recruit about the clients and going the extra mile not only for the business but also for themselves. Another vital thing to note is that it is also important to monitor drivers to make sure that they are not making any unnecessary steps and the business owner needs to create a culture where the drivers view the clients as their own and not just the clients to the pizzeria. Some hiring managers pick drivers based on personality and they focus on building connections with clients because the experience derived from delivering the pizza are based on how the delivery driver delivers them to their clients. A majority of businesses are recruiting customer-centric drivers and not just people that need a job because it is customer-centric employees are able to adopt new strategies like jogging to the door of the customer or even carrying bags that have extras like napkins, paper plates, red pepper packets and Parmesan that customers can choose.
Some business owners personalize their pizzas by putting a personal stamp on the transaction and insist that the drivers shake hands with the client and frankly thank them for ordering the pizza. Most great pizzeria owners insist that a great personality is the most vital element of hiring a delivery driver because any business owner can teach skills but personality can never be taught.
POS systems are a key part of any pizzeria. Some POS systems are not equipped to track addresses and perform dispatches but the best POS systems have an integrated mapping software that can track and store orders in order of priority such that as the order grows older the priority increases. It is good to note that good POS systems can store extra client information like addresses, phone numbers, previous orders, delivery instructions and notes of the dislikes by clients and this information is critical. Some systems even store past orders thus employees can ask the client if they want the same pizza like last time. A POS system can also help to ensure that the customer receives their deliveries in time because they help to decrease the time spent between the store between deliveries.Lessons Learned from Years with Shops